Singlewire’s main application offering InformaCast, allows clients to have unprecedented control over designing mass notifications, assigning them to specific recipients, and determining the medium for dissemination—IP phones, IP speakers, email, and others—perfectly customized to their customers’ specific environments. All these solutions are bundled with Cisco Unified Communication Manager (CUCM). This means all CUCM customers have a powerful emergency notification platform built into their environments. The emergency messages are instantly sent to CiscoIP phones, as well as existing overhead paging systems, digital signage, and computer desktops.
“We effectively leverage the communication infrastructure that customers already have,” remarks Shain.“To achieve such an expertise, we hold user group meetings and listen to the input of our customers. We also look for notification gaps. For example, in the approach to the “Internet of Things,” we see lots of devices capable of triggering a message, but many of these sensors or systems are not very good at notification delivery. That is where we bridge the gap,” he adds. For instance, in the healthcare sector, it’s not only about safety but also about noiseless notification methods. Singlewire focuses on how caregivers are communicating today and looking at the best practices, such as how codes are handled, groups of nurses communicate, and emergencies are communicated.
The emergency messages are instantly sent to CiscoIP phones, as well as existing overhead paging systems, digital signage, and computer desktops
Singlewire’s software allowed the school to create a centralized, easy-to-use system for targeted communication. It allowed MCPASD administrators and staff to lock down their schools, send alerts to key staff, call for assistance from classrooms, and send district-wide weather alerts.
Going forward, Singlewire wants to become the industry standard for advanced notification delivery by further developing its partner network around the Internet of Things. “Our cloud service, InformaCast Mobile, allows any authorized user to send messages from anywhere, at any time, and reach anybody, anywhere,” concludes Shain.